Privacy Policy

Last Updated: [Insert Date]

IMF-SYNERGY (“Company”, “we”, “our”, “us”) is a Microfinance – Non-Banking Finance Company (NBFC-MFI) engaged in accepting recurring deposits and providing loans to small traders, women self-help groups, and the common public. Protecting the privacy of our customers (“Customer”, “you”, “your”) is a top priority. This Privacy Policy explains how we collect, use, store, share, and protect your personal and financial information.

1. Information We Collect

We may collect the following categories of information:

1. Personal Identification Data

Name, age, gender, marital status.

Government-issued identity proof (Aadhaar, PAN, Voter ID, Passport, etc.).

Address proof and contact details (phone number, email, residential address).

2. Financial Information

Income details, bank account details, and financial history.

Deposit contribution records, loan application details, repayment history.

3. Group/Business Information

For women self-help groups and traders: group registration, business details, member details.

4. Usage Data

Information collected during your interactions with our staff, website, mobile apps, or branch visits.

2. How We Use Your Information

Your information will be used only for legitimate business purposes, including:

To verify identity and complete KYC compliance.

To process recurring deposits and manage customer accounts.

To assess loan eligibility, repayment capacity, and creditworthiness.

To maintain accurate financial records.

To comply with legal, regulatory, and reporting requirements.

To improve our services and communicate relevant updates, offers, or policy changes.

3. Data Sharing & Disclosure

We respect your privacy and do not sell your information to third parties. However, we may share your data in the following cases:

1. Regulatory Authorities – With RBI, credit bureaus, auditors, or other authorities as required by law.

2. Service Providers – With trusted third-party vendors who support us in IT, data storage, auditing, or communication.

3. Legal Requirements – If required for legal proceedings, fraud prevention, or recovery of dues.

4. Data Security

We implement strict technical, administrative, and physical safeguards to protect customer data against unauthorized access, alteration, or misuse.

Only authorized employees and agents have access to sensitive customer information.

Data is stored in secured systems, and all digital communication is protected using encryption wherever possible.

5. Customer Rights

As our valued customer, you have the right to:

Access and review your personal information held with us.

Request correction of inaccurate or outdated information.

Withdraw consent for marketing communications.

Raise concerns regarding misuse or unauthorized access of your data.

6. Data Retention

We retain customer information for as long as required to fulfill our legal, regulatory, and operational obligations. After such period, data will be securely deleted or anonymized.

7. Cookies & Digital Tracking (If Applicable)

If IMF-SYNERGY provides online/mobile services:

Cookies may be used to improve customer experience.

No sensitive financial information will be collected through cookies.

8. Changes to Privacy Policy

IMF-SYNERGY reserves the right to amend or update this Privacy Policy at any time to reflect changes in laws, regulations, or company practices. Updated policies will be made available to customers through our official communication channels.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or the use of your data, you may contact:

IMF-SYNERGY

[Branch/Head Office Address]

Phone: [Insert Contact Number]

Email: [Insert Email ID]